Terms of Service

Scheduling

  • Scheduling is done between 5-7pm, Monday-Friday and Sunday.
  • A minimum of 36 hours will be given before shoot.
  • A minimum of a 1 hour window will be given when we will arrive.
  • We do not schedule around the weather.
    • Agent/Home Owner is responsible for agreeing to day and time. You can request a different day when scheduling.  

Cancellation policy for Photos & Aerial [Once scheduled and confirmed]

  • $25 cancellation fee will be charged if minimum of 24 hours’ notice has not been given.
  • $55 cancellation fee will be charged if "Guaranteed day & time" was selected and confirmed.
  • Exception: You can substitute house in the same area if it’s done on the same day/time you are scheduled for; no fee will be charged for this change.

Cancellation policy for 3D [Once scheduled and confirmed]

  • $75 cancellation fee will be charged if minimum of 24 hours’ notice has not been given.
  • $100 cancellation fee will be charged if "Guaranteed day & time" was selected and confirmed.
  • Exception: You can substitute house in the same area if it’s done on the same day/time you are scheduled for; no fee will be charged for this change.

Staging

  • Agent/Home Owner is responsible staging the home.
    • Car in the driveway or furniture or other small items that you do not want in the photos, you are responsible for changing this before the shoot.
  • Requesting a view/angle for an image is acceptable.
    • Must be submit them in writing with your order or email them to order@walkthruphoto.com at least 24 hours before the shoot.
  • We DO NOT stage homes.
  • Images will be taken "as is" on the day of the shoot.

Images

  • Guarantee of photos within 24 hours of shoot
  •  Image with technical flaws, we will fix the image at no cost to you or discount the shoot to reflect our mistake.
    • Technical flaws include poor focus, or exposure problems.
  • Standard & Premium packages will include up to 40 photos for the current package price.
    • Larger home may require more photos to cover the home.
    • Pricing for extra photos will be in groups of 10.
    • Standard packages price is $10 per group.
    • Premium packages price is $20 per group.
  • Content and Composition that we have developed are a unique style designed to appeal to homebuyers. It is the responsibility of the person requesting the shoot to familiarize themselves with our style and decide if it is right for them before agreeing to hire us.
  • If you do not like the images you do not have to pay for them; however, if you do not pay for the shoot you cannot use any of the images.

Photography copyright:

  • A client who purchases a photographic package is granted rights to use the images to market the subject property until it is sold or the listing expires.
  • Client is not granted rights to distribute the images to third parties for any purpose other than marketing the property for sale.
  • All rights not specifically granted remain with the photographer.

If you have questions regarding our policies, please contact us before you sign up to schedule a photo shoot.