If I don’t like the pictures can I get a refund?

            No, but depending on what package you ordered and what you don’t like about the pictures we’re happy to make edits. Just be sure to be specific with what you’d like. “Brighter, darker, focus, straightness, color, cropping, etc” are all good while just saying “better” is not helpful. Such as “please brighten the dining room in the background of Kitchen 3.”

Can I get specific shots done?

            Yes! Just please request them before the shoot. In general, your photographer will not shoot unfinished spaces without being asked as we don’t think they’re necessary and sometimes detrimental to a marketing campaign.

When will my photographer get in touch to schedule?

            You should expect a call between 4-6pm two days before the requested shoot day except Mondays get scheduled on Friday.

How long do I have to confirm the appointment?

            You have until 3pm the day before the shoot.

When will my photographer arrive on the shoot day?

            Your photographer will arrive sometime between the hour time frame that they confirm with you.

When should my house be ready?

            An hour before the scheduled time of the shoot.

Can we skip….?

            Yes, but we usually recommend shooting everything. As we say, “digital film is cheap!” We’d rather have the photo just in case and have you not use it.

Should I use all of my photos?

            You know the marketing of your house better than anyone. So feel free to ignore us or deviate from the norm, but we recommend using at least 25-35 photos in a listing. When we upload to the MLS/slideshow, we add everything so you can trim as you like.

Can I get an appointment at a specific time or time frame?

            Yes! Just please select the appropriate option on the order form when placing your order. This does cost extra though as we are now scheduling around you instead of what’s most efficient. Also if a Guaranteed Time Range or Guaranteed Time is selected a drive fee might occur because of a long trip time or a delay in not being able to shoot a house before or after yours.

Will my house have a drive fee?

            These areas do not normally have drive fees: Schenectady, Albany, Troy, Saratoga Springs, and their close neighbors. If a weekend shoot was selected, then those areas may have a drive fee based off of Union College, NY, a near landmark to our office. We budget 30 minutes round trip(driving time to/from) per shoot based off of Union College, NY or the next closest shoot. This is why weekend shoots cost a drive fee sometimes, there’s no other shoot in the day to base the route off of. Every 15 minutes after the first 30 is an additional $10.

Can I request a sunny day?

            We don’t schedule around the weather, but feel free to ask for a different day when your photographer reaches out to schedule as your definition of sunny may be different than ours or others.

What’s your cancellation fee?

            There’s only a fee if you cancel within 24 hours of the shoot. Then it depends on what you ordered, but a good rule of thumb is half of what you ordered. Please see our Terms of Service for a complete breakdown. In any case, get in touch with your photographer ASAP. If there’s time to fill the gap, your photographer may waive the drive fee.

Will my photographer do any staging?

            No. At most, they’ll turn on lights and open blinds. If a premium package is ordered, your photographer will budget time to suggest moves and staging, but still won’t touch anything or bring anything.

When will I receive my pictures?

            All photos are guaranteed within 24 hours of the shoot. Matterports may take longer, but don’t 99% of the time. Most photos are returned within 12 hours.

My photographer missed a room, can they come back?

            Yes, but only if it was something that would normally be shot under our Terms of Service. We generally don’t shoot unfinished spaces. So any unfinished spaces should be requested before the shoot(especially rooms off of unfinished spaces).

Can all properties get a drone?

            No. We follow FAA guidelines and rules for commercial drone flight. Please see AirMap to see if your property can have a drone or call us beforehand. We’ll always let you know if we can’t do a drone. However, we’re happy to offer a Google Earth Neighborhood view which does something similar. Please see the Aerial Photography section for samples.

What happens if my drone shoot gets cancelled on account of weather?

            We’ll reschedule for the next available day to do the drone. There is no fee if your photographer reschedules the shoot.

Who owns the photos after the shoot?

            The person taking the photos owns the photos. You have a license to use for marketing. Please see our Terms of Service for a complete breakdown.

Can I request a specific photographer?

            Yes, but while we will attempt to accommodate, we cannot make any guarantees due to availability, training. Etc.

Can I get a reshoot?

            Reshoots are handled case by case. Please contact your photographer if you feel a reshoot is warranted. We’re happy to make edits on Standard and Premium orders.

I have a large commercial listing, can I get a discount?

            Please contact Jose Rosado for all commercial enquiries.

How many photos am I going to get?

            Up to 40 on average, but your photographer will shoot until they feel like the entire house has been shot.

How soon can my vacant house be shot?

            Within the hour! If it is not ready immediately, be sure to let us know by requesting the ready day or saying something in the instructions.